hbaju Responsible Gaming

hbaju operates as an online casino and sports betting platform serving players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, and beyond. While we are proud to offer a wide range of games — including cricket betting, live casino tables, slots, crash games, and esports markets — we understand that gambling carries inherent risks, and we take our duty of care to every hbaju player extremely seriously.

Our responsible gaming programme is built on three core pillars: Prevention, meaning we provide tools and information to help players avoid gambling-related harm before it develops; Protection, meaning we actively monitor platform behaviour and intervene when patterns suggest a player may be at risk; and Support, meaning we make it straightforward for any player experiencing difficulties to access help, enforce limits, or step away from the platform entirely.

hbaju's responsible gaming policy applies to every player account, regardless of deposit method — whether you fund your account via bKash, Nagad, Rocket, Upay, USDT, Bitcoin, or card. The protections described on this page are available to all players at no cost and with no penalty. Requesting a limit or self-exclusion will never affect your existing balance or your ability to withdraw funds already in your account.

hbaju is strictly a platform for adults. You must be aged 18 years or older to register an account, make a deposit, place bets, or withdraw winnings on hbaju.net. This age restriction is non-negotiable and applies to all players regardless of location within Bangladesh or the payment method used.

During the registration process, hbaju collects your date of birth and may request identity verification documents at any point — including before a first withdrawal is processed. Accepted documents for age verification include:

• Bangladeshi National Identity Card (NID)
• Valid passport
• Bangladeshi driving licence

Any account where the registered player is found to be under the age of 18 will be immediately and permanently closed. All funds deposited by an underage player will be returned in full to the original payment method, and no winnings generated during the period of underage play will be paid out.

hbaju also strongly encourages parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing gambling websites. If you believe a minor in your household has accessed or registered on hbaju.net, please contact our support team immediately at [email protected].

One of the most effective tools for maintaining control over your gambling spend is setting a deposit limit. hbaju allows you to configure the following limit types directly from your account dashboard:

In addition to deposit limits, hbaju offers loss limits, which cap the net amount you can lose within a given time period. Once your loss limit is reached, you will be temporarily unable to place further bets until the limit period resets, or until you contact support to discuss your options.

All deposit and loss limits apply across every payment method simultaneously — including bKash, Nagad, Rocket, Upay, USDT, and Bitcoin. You cannot work around a limit by switching payment methods.

Important rules about limit changes:

• Requests to decrease an existing limit take effect immediately.
• Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period before taking effect, to prevent impulsive decisions made during a losing session.
• You may set a new limit (where no limit previously existed) at any time; this takes effect immediately.
• Limits cannot be bypassed by creating a secondary account. Multi-accounting in order to circumvent responsible gaming controls is a violation of hbaju's Terms & Conditions and will result in permanent account closure.

Sometimes the best thing you can do for your wellbeing is to take a short break from gambling. hbaju's time-out feature allows you to suspend your account for a defined period without permanently closing it. During a time-out:

• You cannot log in to your hbaju account.
• All pending bonuses are paused.
• No deposits can be made via any payment method.
• Promotional communications from hbaju are suspended for the duration of your time-out.
• Your existing balance is safely preserved and will be available for withdrawal after the time-out ends.

Available time-out periods on hbaju are:

• 24 Hours — A short reset after a difficult session.
• 7 Days — A one-week break to reassess your gambling habits.
• 30 Days — A month-long pause recommended if you feel your play is becoming compulsive.
• Custom Duration — Contact support to request a specific time-out period not listed above.

In addition to account-level time-outs, hbaju offers reality check reminders that appear as on-screen notifications at intervals you set (30, 60, or 90 minutes). Each reminder displays how long your current session has been active, your net result for the session (net win or net loss), and a prompt to consider taking a break. Reality check reminders are enabled from the same Responsible Gaming section of your account settings.

Self-exclusion is a more serious and longer-term commitment than a time-out. It is designed for players who recognise that they have a problem with gambling and want to remove access to the platform entirely for an extended period. hbaju takes self-exclusion requests very seriously and processes them with the highest priority.

Available self-exclusion periods at hbaju:

• 6 Months
• 1 Year
• 2 Years
• 3 Years
• 5 Years
• Permanent / Indefinite — Account is closed permanently with no option to re-register.

During a self-exclusion period, the following restrictions are in place:

• Your account is fully suspended. Login attempts will be blocked.
• All active bonuses and promotional offers are cancelled and forfeited.
• No new deposits can be processed via any payment method.
• hbaju will make all reasonable efforts to remove you from promotional mailing lists immediately upon self-exclusion activation.
• Any balance remaining in your account at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, Upay, or crypto wallet) within 5 business days.

How to request self-exclusion on hbaju:

1. 1Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting.
2. 2Our support team will verify your identity and confirm the self-exclusion within 24 hours of receiving your request.
3. 3You will receive a confirmation email once your account has been suspended. Keep this email as a record of your self-exclusion start date.
4. 4Your remaining balance (if any) will be processed for withdrawal to your last-used payment method within 5 business days.
5. 5For permanent exclusion requests, the account closure is irreversible. A new account cannot be registered using the same personal details.

Problem gambling can develop gradually and is often difficult to recognise from the inside. hbaju encourages all players to periodically assess their gambling behaviour honestly. The following questions are adapted from widely used gambling self-assessment tools. If you answer "yes" to several of them, it may be time to use one of hbaju's responsible gaming tools or to seek professional support.

hbaju's support team is trained to handle responsible gaming concerns with sensitivity and without judgement. If you are unsure whether your gambling behaviour is becoming problematic, our team can guide you through the available tools and help you decide on the most appropriate course of action. Contact us any time at [email protected].

If you feel that gambling is negatively affecting your life or the lives of those around you, professional help is available. hbaju encourages any player experiencing gambling-related difficulties to seek support from qualified organisations. The following resources provide free, confidential assistance:

hbaju also recommends the use of third-party blocking software to help restrict access to gambling websites as part of a broader self-management strategy. Tools such as Gamban, BetBlocker, and GamStop (where available) can be installed on your devices to block access to gambling platforms across your network, providing an additional layer of protection beyond hbaju's own account-level controls.

For players based in Bangladesh, we encourage you to speak openly with a trusted family member, close friend, or community leader if you feel your gambling is out of control. Community support and family accountability are powerful tools that can complement the technical controls hbaju provides.

hbaju's dedicated support team is available 24 hours a day, 7 days a week, 365 days a year to assist with any responsible gaming concern. Whether you want to set a deposit limit, request a time-out, initiate self-exclusion, or simply talk through your concerns confidentially, our team is here to help.

All responsible gaming requests — including self-exclusion, limit setting, and account closure — are treated with the highest priority and handled by trained staff members who understand the sensitivity of these matters. We aim to action all responsible gaming requests within 24 hours of receipt.

When contacting hbaju regarding a responsible gaming matter, please include the following information to help us process your request as quickly as possible:

• Your registered hbaju username.
• The email address associated with your account.
• The type of request (deposit limit / loss limit / time-out / self-exclusion / account closure).
• For self-exclusion: the duration of exclusion you are requesting.
• For limit requests: the limit amount in BDT and the time period (daily / weekly / monthly).

hbaju will never question or challenge a player's decision to reduce limits, request a time-out, or self-exclude. These decisions are yours to make, and our role is to support and implement them promptly. Your continued wellbeing is more important to us than your activity on the platform.

Last reviewed: January 2026. hbaju reviews and updates its Responsible Gaming policy on a rolling basis to reflect best practices and player feedback. If you have suggestions for improving our responsible gaming programme, please include them in your correspondence to [email protected].